Refund Policy

Bell Helmets Online Australia

At Bell Helmets Online Australia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

🔄 Returns

• We accept returns within 14 days of delivery.
• To be eligible for a return:

• • The item must be unused, unworn, and in original condition
    

  • It must be in the original packaging, including tags, manuals, and accessories

  • The helmet must not have been used on the road or damaged in any way

⚠️ For safety reasons, helmets that have been worn, used, or show signs of damage cannot be returned.

💳 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Shipping charges are non-refundable, unless the item is faulty or incorrect.

🔁 Exchanges

• We offer exchanges for size or model, subject to availability.
• If you need an exchange, please contact us before returning the item so we can guide you through the process.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is:

  • Faulty

  • Damaged on arrival

  • Incorrect item sent

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

❌ Non-Returnable Items

The following items cannot be returned:

• Used or worn helmets
• Items damaged due to misuse or incorrect handling
• Clearance or final sale items
• Gift cards

🛠️ Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as per Australian Consumer Law.

📩 Contact Us

For all returns, refunds, or exchange requests, please contact us at:

Email: weborders@joerascal.com.au
Phone: (03) 9348 6560